REFUND POLICY

We want you to be completely satisfied with your UltraLiftPro purchase. If for any reason you are not, we offer a hassle-free 14-day return policy from the date of delivery. Please review the following guidelines to ensure a smooth return process:

Eligibility:

  • Returns are accepted within 14 days of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • Personalized or customized items are not eligible for return unless there was an error on our part.

Return Process:

  • To initiate a return, please contact our customer support team within the 14-day window. You can reach us through the contact information provided on our website.
  • Our customer support team will guide you through the return process and provide you with a return authorization.
  • Please securely package the item in its original packaging, including any accessories or accompanying materials.
  • Ship the item back to us using a trackable shipping method. We recommend obtaining a proof of shipment for your records.
  • Once we receive and inspect the returned item, we will process the refund.

Refund:

  • Refunds will be issued in the original form of payment used for the purchase.
  • Please note that the original shipping fees, if applicable, are non-refundable.
  • Depending on your payment method and financial institution, it may take several business days for the refund to be reflected in your account.

Return Shipping:

  • The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item.
  • We recommend using a trackable shipping service to ensure the safe and timely arrival of your return.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement or refund.

Please note that UltraLiftPro reserves the right to refuse any returns that do not meet the specified conditions or exceed the 14-day return window.

We strive to provide exceptional customer service, and we are here to assist you throughout the return process. If you have any questions or need further clarification, please don't hesitate to reach out to our customer support team.